Refund Policy
Allergy Disclaimer:
Please be aware that while we have strict processes in place to prevent cross-contamination, there is still a small risk of the presence of allergens such as lactose, nuts, gluten, soy, and eggs.
Refund Policy:
Brazilian Bakery Café will not offer refunds or exchanges for custom products that meet our quality standards once a product has been picked up/delivered and “Accepted” by you or another designated party. Furthermore, under no circumstances will Brazilian Bakery Café provide a refund in excess of the cost of the order. All products are the responsibility of the customer as soon as they leave our possession.
Refund requests due to decor style, color tone, or general decor design will not be considered. We only give refunds if the product does not meet the taste, size, and general description detailed above. The taste and texture of the cake is subjective. Refunds requested due to flavor or texture upon acceptance and withdrawal of the product will be at Brazilian Bakery Café's sole discretion.
For any quality-related concern, the customer must return the product (or the remaining portion of it) to Brazilian Bakery Café for in-person evaluation. We are unable to assess claims based solely on photos, descriptions, or partial information. All refund or store credit decisions will be made after internal inspection and at Brazilian Bakery Café’s sole discretion.
Cake Packaging:
We do not provide closed boxes for cakes of two heights. Please bring someone to assist you with transportation.
Our Guarantee:
We appreciate your preference and are honored that you chose us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as described. If you are not satisfied with our product(s), please notify us at the time you receive your order. Once your order is accepted, refunds will not be considered.
Our company may consider a store credit if the product is returned to us and the product's flavor or texture quality does not meet our standards within 24 hours of withdrawal. Please note that our products undergo daily quality control to ensure excellence. Determination of quality is at Brazilian Bakery Café's sole discretion. Please remember that temperature and humidity may affect the taste, texture, or design of the product. We cannot control changes in texture, color, or shape due to weather conditions.
Design Variations:
While we make every effort to provide an exact design and color match, custom cakes are handcrafted works of art. It may not be possible to match an exact shade of color, but we will get as close as possible. The final product may undergo slight variations. Exposure to light may also affect color appearance. We do not offer discounts or refunds if the exact shade of color is not achieved or if there is variation due to lighting.If a major design variation becomes necessary, Brazilian Bakery Café will communicate this to the customer and request approval prior to proceeding.
Care and Handling:
If you or your representative chooses to remove and assemble the cake, you assume full responsibility for the condition of the cake once it leaves Brazilian Bakery Café’s possession.